ICC 4 IT Blog

Over the last 3 months ICC commissioned an independent market research company to carry out a survey to over 25,000 companies from large corporates to SME’s including existing clients to see what customers looked for in their IT supplier. This survey was carried out in order for us to review our products and services to ensure we were still meeting customers expectations. After obtaining all the information from our customers we are pleased to be able to release the results from this survey that shows that 92% of all customers new and old find that dealing with ICC meets and exceeds all there requirements over other Suppliers.

To see the full survey results please click here.

ICC is pleased to announce that they have secured yet another service contract for one of the worlds largest pharmaceutical research companies namely Aptuit at their Edinburgh based site. The service support contract chosen by Aptuit covers their development Alphaserver Cluster.

ICC will be supporting Aptuit 24 hours a day 365 days a year with a 4 hour response level. “securing this contract once again adds another high profile client to our ever increasing support client list, our heavy investment into this area of our business with personnel and in-house facilities, ensures that any future customer, or current customer can be assured they are receiving market leading support without the the usual heavy costs associated with the manufacturers maintenance agreement that so many companies choose to adopt”

“At ICC we are trying to re-educate clients to realise that sticking with the manufacturers for support is not always the most reliable and cost effective way to run their I. T. platform, as companies have realised over the last few years that it is not always the best option to buy equipment direct from the manufacturer, we are confident that with the right attributed and procedures in place we can steer our clients in the direction of using our services, and increasing their cover but also reducing their annual costs”

June 2004 saw yet another record year being set by ICC turnover and profit was increased by a further 28% and we also saw an increase in stock and client portfolios. 2003-2004 saw I.C.C move into new premises which we believe was a major factor to our continued growth and also the continued push into the service sector seems to be paying dividends. Over the next year we look forward to introducing IBM to our product range which will open the door for our services and products into new market areas

ICC secures 24hour 365 days a year contract with major manufacturing PLC, Covering their Alpha Platform at their manufacturing plant in Hull, “The contract has been secured and we have migrated our services into our clients site with little or no disruption to the site, and in doing so have cut there annual maintenance agreement costs by 35%,” the contract opens the door for further sites located around the UK and Europe.

Due to the continued success and growth of ICC over the last 4 years, we have relocated into new premises, these new premises allow us to deal with a higher demand of orders and enables us to extend our testing facilties so that we can handle and increase the number of orders being taken and improve our system build times. Our new premises also allow us to increase our stock portfolio therefore allowing us to become a multi-vendor support company, our customers platforms have migrated, moving from the old days of having one manufacturers brand, therefore to keep in tune with our customers demands we need to be able to support and supply their existing platform but also give them the same dedication and expertise in other platforms, this move enables us to do just that.