HP Server Support - Hardware and Software Cover for your Server

Over the last 8 years ICC have secured major hardware and software service contracts for various blue chip SME and FTSE 100 companies.

Our service contract client list increase's year on year, and to date we have never lost an agreement due to service failure, if the equipment under support is kept "live", 100% of our contracts are renewed year on year, a bold statement but true...

Solutions

The answer is not always simple or obvious when trying to solve complex IT issues. With one of our service contracts in place we will take total control of the problem whether it is operating system, hardware or application. We will give you a new perspective on fault diagnosis and resolution ensuring any business disruption is kept to a minimum.

When purchasing equipment, many organisations pay over the odds by as much as 40% for maintenance contracts. Manufacturers also tend to boost maintenance costs on older equipment which in turn can force a premature migration due to the total cost of ownership. Also many companies have invested hundreds of thousands on software applications that will only run on their legacy equipment, so moving towards a newer platform is not always cost effective or possible.

We believe that in today's multi-platform environments that you the customer should not always acquire vendor services just because of the perceived safety of the brand name, after all how can a manufacturer declare a product end-of-life when your organisation still runs and depends on it?

 

Engineers

We invest heavily in our team of engineers to ensure that they are fully trained to the relevant manufacturers standards and all of our engineers are fully security vetted.

Parts

Any replacement parts that are used are guaranteed to be up to manufacturers' revision levels. No third party parts will ever be used to cut costs. We have made huge investments in spares held within strategically located depots across the country to offer national coverage, and with over 250,000 parts in stock at any one time our engineers arrive with the parts needed, they don't just to arrive to evaluate the problem then order parts needed to fix the fault. This ensures system-downtime is kept to a minimum.

See map for our comprehensive UK coverage

Service

Our Customer service centres and excellent parts availability enable fast responses and support rapid fault fixing. Every attempt is made to fix your system fault on the first call. This policy applies to all fault calls from system down calls to more basic problems. Our Service Centres have a full range of systems from all the manufacturers that we support, which enable our engineers to assist customers with off-site system fault investigation and to provide a full back-up maintenance facility for our customers. The Response Desk is operational 24 hours a day, 365 days a year and our engineers are available immediately nationwide.

When any Service contract commences, unlike other maintenance companies, we ensure that you are looked after from day one. Most other companies issue their SLA and then you hear nothing else until you have a problem.

At ICC we have decided this is not the way to "Support" companies however big or small, which is why we allocate a designated person to manage your account. This means that every quarter of the contract you will be contacted to discuss any questions that you may have concerning your I.T. infrastructure or any updates that may be relevant to your organisation. Once any contract is ready for renewal one of our engineers will attend your site to carry out a full audit of the equipment under contract and perform basic maintenance procedures on-site. In doing this any problems that occur in the future can normally be isolated before the incident, minimising any system downtime.

Helpdesk

Support calls can be logged by our non-automated support line, meaning that when you call for support you speak immediately to a person and not a recorded message, or alternatively you can log your support call on-line via our Helpdesk portal. This enables you to navigate to your contracted site(s), view the equipment covered on each site, any calls logged historically, average fix times and more. We also offer a full sms or email service where you can receive text or email updates of the progress of your call, from call log to call clearance to as many recipients as required, once again ensuring that you are receiving the best level of service available.

This is why we use the term "Service Contract", not "Maintenance Contract" again putting us one step ahead of the rest.

Software Support

As well as offering traditional support on all hardware and associated peripherals, we can also offer support on multi-hardware platforms. Our software support includes software licenses, updates, telephone support and associated media. Support can be covered under a traditional response contract, or to keep costs to a minimum we can offer your organisation our own Soft-Tel® support package.

The Soft-Tel® support package means that you can pay for your support in hourly increments. This can help depending on your own in-house expertise and also keeps costs to a minimum as you only pay for the time that we are on site, or the time one of our consultants is communicating with your organisation. This package is available 24 hours a day 365 days a year.

Why Choose ICC to Support Your Organisation?

Quote

Simply either fill out the form on our contact page, click on the Live Chat link or call our sales department on +44 (0)1937 840420 for a free no obligation quote. We could save you thousands without cutting the level of service that you expect.

Back to Top